Customer Testimonials
Evander Bender is a great people person. Works very well with customers. Customer service is always great at Toyota Thomasville
This from a retired Marine and extremely CYNICAL car dealership person... Without a doubt the purchase of my 2018 Ford Flex Ecoboost was the most pleasant, professional, courteous, seamless transaction I have ever experienced with a dealership. JK was incredible from start to finish. The car was delivered to Orange Park (Jacksonville) FL and one better shape than advertised. JK and the entire staff at Thomasville Toyota went over and above for me.
I enjoyed my time at this car dealership. Justin, the salesman was polite, easy to talk to and never condescending. The Manager was cheerful and made the negotiations fun. They provided a carry bag to clear out our trade in, filled the tank while we did the financing, and then Justin carried our bag to the vehicle to see us off. Just a really good car place.
This was honestly the best experience I have ever had when purchasing a new car. I filled out an application online in the morning and was immediately contacted by Javares (JK) who made the entire process smooth. By the end of the day, via phone and text messages, we had completed the entire process and all that was left was for me to make the drive from Tallahassee to pick it up. When we arrived at the dealership, JK met us and turned us over to Justin C. who gave us a test drive we'll never forget, showing us ...
This was honestly the best experience I have ever had when purchasing a new car. I filled out an application online in the morning and was immediately contacted by Javares (JK) who made the entire process smooth. By the end of the day, via phone and text messages, we had completed the entire process and all that was left was for me to make the drive from Tallahassee to pick it up. When we arrived at the dealership, JK met us and turned us over to Justin C. who gave us a test drive we'll never forget, showing us ...
My wife purchased a vehicle from your dealership on 10/05/2020. Matt Cromer was our salesman. He was very professional and knowledgeable with excellent customer service skills. We will definitely recommend him to family, friends and anyone we know in search of a new vehicle. Thanks Calvin and Linda Wilson
Thank you so much evanda bend for being so nice you have great customer service and thank you for the books I love them. I
I purchased a used truck at Thomasville Toyota and during the test drive I brought up an issue I noticed it was checked out but recurred after the purchase this dealership was spot on getting the issue resolved Daniel in their serviced department worked with me and did a fantastic job with his customer service getting me a rental during the repair and working with me through the process. When I look for a car for my wife I will again look and see what this dealership will have to offer. Mr. Watkins
The staff at Thomasville Toyota was very friendly... their professional experience helped me to choose the perfect car for my busy life. The 2019 Camry is sporty and efficient; the spaciousness is precisely what I needed for my grandchildren and grand doggies. I would recommend any new purchaser to Thomasville Toyota for a great buying experience.
Staff was very friendly and am very glad that I chose Thomasville Toyota. I definitely recommend it to anyone searching for there car. Cant wait to back for service.
Lyle June good for your dealership you are lucky to have a good representative and he is kind knowledgeable and prompt. I always ask for his help because he is sincere about serving the car
Friendly service personnel Slower than expected Satisfied so far Test driving tires for comfort Long wait Missed an oil change at Nissan dealership Will let service know about degree of satisfaction after test driving next few days
We drove to Thomasville to look at a used Toyota 4Runner and drove home in a brand new 2019 Highlander Limited! Thanks to Leroy who convinced me to go Luxury!
They do great work for a reasonable price. My service manager is extra special and the van driver has always been a jewel . I drive from tallahassee because these people "treat everyone right".
Very prompt and courteous people. No wait time for this service. Super people to work with I did not have to wait very long for my vehicle to be serviced
The entire Thomasville Toyota Staff goes above and beyond every single time we visit!! Their excellent customer service is what keeps us coming back time and time again!! We will never go anywhere else!! We have purchased our last 5 vehicles from them... we are definitely customers for life!!
Everyone I dealt with was friendly, especially Curtis, the guy who drives the shuttle van. He's a great guy and always upbeat. I only got an oil change and tire rotation, plus recall work on the computer system, so not much to say about the work done. Oh, and the coffee is really good 🙂 I would suggest having someone to answer the service department phone or return calls promptly. Overall, a good visit.
I couldn’t ask for a better environment, friendlier staff, or better customer service. They always do a great job whether it’s sales or service!
They are always professional during my visits! If I have an additional question, they accommodate me and get the answer if they don’t personally know it. Thank you for the experiences I’ve had over the past 5 years.
Found the very best price on the new RAV4 I was looking for here! They were very easy to work with and helped me get the exact vehicle I wanted!
Justin did a great job with trying to make sure that I had what I wanted in the vehicle that I was looking to purchase.
My wife and I recently purchased a Toyota sienna from cars R us in Thomasville Georgia. We truly enjoyed our experience and we felt like we were treated with first class service. I will recommend to anyone I know looking for a vehicle to go see Nick Eaton at cars R us in Thomasville. treated with first class service. I will recommend to anyone I know looking for a vehicle to go see Nick eaten at cars R us in Thomasville.
I will be back in the future to purchase another car when the time comes. Extremely trustworthy company, that helps you get the best for what you want.
Matt Cromer did an exceptional job with my purchase of a new, for me, but used truck. It was a pleasant experience, went smoothly with my trade in and through to the financing department. Everyone was excellent and I would recommend them to anyone. Thanks for getting me my new ride.
I have been very pleased with the service at Thomasville Toyota. Everyone is so very friendly and willing to assist you. Derek Wade is awesome. He always go above and beyond to accommodate his customers. Thanks Derek for all you do!!!
The entire staff was very welcoming and accommodating. I have a newborn and they made sure my time was not wasted. I didn’t feel like the salesperson was trying to get one over me, in fact all salesman that I interacted with— went above and beyond to work with a quote that I felt most comfortable with. Truly, best experience I’ve ever had at a dealership.
If you’re looking for a new or used car you need to see Charlotte. She was so knowledgeable and helpful. No wonder my friends have purchased 6 Toyota’s from her. My best experience ever for a vehicle purchase. Thanks so much .
Best place to buy a vehicle. Great experience. Honestly the best deal I have ever been a part of. Definitely recommend because I’m coming back for future business. Made car buying easy.
Crowded day for servicing, but the Service Writer was helping me quickly. Total wait time was less than an hour. Upon completion, my vehicle was returned to me at the service bay drive through as I am on oxygen, no walking long distances. Much appreciated.
Derek Wade is one of those special Service Administrators that facilitate service right “on target” and with a gracious attitude. Special Thanks for what you do so well!
Kirby and team were very nice and helpful. He helped us to do what we thought was impossible but through God you all made it possible to get into a new car.
In general this dealership does a great job. I take my Avalon to Thomasville Toyota instead of Legacy Toyota in Tallahassee, FL (where I live). I went into the service department and they quickly diagnosed that the automatic transmission shifter was preventing the car from starting. Replacement went well, but while driving back home I saw that the front hood was not completely closed. I pulled over and closed the hood properly. Thankfully it did not fly up and come through the windshield! Also, they did not reattach the panel underneath the glove compartment. I attached it myself after watching ...
It was a great experience and super friendly staff. I would definitely recommend this location to my abd friends. I love my car!! I only wish that pre owned came with some type of Toyota care.
I have started taking my new Toyota Highlander to Thomasville Toyota for service and have received only excellent customer experiences. Very professional and everyone seems to have great attitude. Don’t understand why my local dealer doesn’t even come close. Thomasville is about 15 minutes further away but well worth the extra few miles.
From the time we arrived it was a great experience...Donnie was a pleasure to work with. This the second purchase from thomasville Toyota it's been a pleasure each time!
We bought our vehicle and everything was handled professionally and with speed. Great job! Matt Cromer was great to work with and I would highly recommend him to anyone who is looking to buy a vehicle
Good ol South Georgia hospitality is what I always get every time I visit Thomasville Toyota. This was my fist experience with the sales department and it was awesome. The best experience I’ve ever had buying a car. I will never go anywhere else.
My wife started initial interest discussion of subject vehicle on Friday 17 May, we decided to purchase vehicle late Saturday morning 18 May and it was delivered early in the evening of 18 May, lightning fast service, kind of a blur actually. My decision to purchase was based on what I saw on Thomasville Toyota website and via phonecons only, it was a leap of faith buy so it really means a lot that it turned out like it did. The Toyota Staff or Team I should say of D.J., J.K., Jimmy, B.B. and Lamar made the sales, finance and ...
Charlotte was great to deal with. She took her time to show me all the features on my new car. I would defiantly refer people to her. I don’t enjoy the process , but Charlotte made it enjoyable . I will buy my next car from her as well.
I highly recommend your dealership, My salesperson Matt was so helpful and the Sales Manager was so very patient. The dealership bent over backwards to help me get my vehicle. The F & I gentleman explained everything in detail and I had no problems understanding everything involved.
The sales team and mangers at Cars R Us are AWESOME and are very willing to help in any way they can/could... I would definitely be sending my friends and family there.....THANKS!!!!
We live in Tallahassee, so all of the service visits are planned in advance. We were informed early that we would have the leave the van so that a recall could be performed. A rental was provided and we easily complied, because we were treated with such courtesy and kindness it did not seem like a bother at all. I could not image going any where else, Derrick and everyone else are always great to us, we know we can trust them!
Wonderful service I would recommend thomasville toyota for all sales and service. Had an appointment and was on schedule did not have to wait long.
I have been coming to Thomasville Toyota for 17 years now and I would like to say all 17 years have been a pleasure. I have however kept the same service persons Clay and Kyle June but this is not to say some others did not treat me well. I would like to say that Daniel Harlan provided me with superior service, he was kind and listened to my concerns. I tell my friends and family to come here, some have brought cars and they all come back with the same experience saying they have enjoyed the service. Thank you Thomasville Toyota ...
A few years ago to me the service department was the best in Sout GA and FL. Now, I feel the customer service, mind you front line is average.
Wait time of two hours not good just to get oil change and tires rotated. I had appointment too. I could see if i just pulled in.for service.
The salesman, Kirby Horton, is the best. He is very professional & knowledgeable. He goes the extra steps to meet your expectations & to get you exactly what you want. Everyone was extremely nice.
Would absolutely buy another vehicle from here again. Very helpful and professional service. Fair prices and provided excellent value for my trade in. Thank you.
Awesome, very helpful and helped me with the car I was really looking for and even helped me with seting up bluetooth, radio and gps.
Went in to have my 1500 mile service. The guys were awesome and the setting area is very nice. I would highly recommend Thomasville Toyota.
No hassle and not a long wait time, in and out. Good service. I was please with the service, they were kind and consider and caring.
Every since I purchased my Rav 4 I have received good and courteous service and would recommend Thomasville Toyota to all my family and friends
I had a great experience at Thomasville Toyota! Thank you Kirby Horton for a hassle and stress free experience! I had no idea that buying are car could be that easy!
Martin at Thomasville Toyota was very helpful and friendly without being pushy! Great experience. I would definitely come back to Thomasville Toyota if I buy another vehicle.
Its my second vehicle that i have purchased from this dealership. Listened to what i wanted and found me the right vehicle. Would recommend this place for buying your next Toyota
Went in for recall service. Was very fast and friendly. Dropped me off to do personal errands, and then picked me up. Then when I got back they were done.
I purchased a great car but was taken aback by the adding on of $2,195 of "extras" that added to the dealers' profit but nothing to the value of my vehicle.
My car was diagnosed and repaired within 24 hours after it arrived at shop. This repair was handled with professionalism by the female service representative that took my initial phone call (sorry can't remember her name) and the diagnosis and repair overseen by Kyle June. My fuse puller was not in the fuse box when I got home, but Kyle June restored one to me when I returned the next day.
I brought in the car about 30 minutes early so I knew that I would have to wait awhile. I was at the dealership for over an hour, which was not too bad. Great service for oil change and tire rotation.
Intake was fast. Took a little over an hour for the work to be completed, but it was a busy day. Work seems to have been done properly,
It was a pleasant visit in a timely manner. Every one very friendly & professional. They showed me where coffee was located & gave an estimated time they would be complete & offered to take me some place if I needed to go.
This was by far the easiest and quickest service I have ever had with Toyota. I was in and out in roughly 45 minutes. Staff is great, Dylan Smith helped service my vehicle and was wonderful!
The customer service was great, no hassle, no problems, got the job done!! Could not have asked for a more pleasant experience! Will definitely be back in the future! Thanks
We live closer to Albany and purchased there. Service department doesn't. Thought we would give Thomasville a try and don't regret it. The lady who we scheduled with was SUPER! She is a great rep of your dealership and town. Gave us suggestions on where to eat and explore. When we arrived we were greated and told it normally takes two hours, now in Albany that means 4 or 5, here it was just one. We will definitely be back! Thanks for making it a great experience.
Staff was very courteous and my wait time was pretty reasonable. The waiting area was tidy and I enjoyed the complimentary coffee while I waited. Defiantly a pleasant experience for car maintenance.
Thorough exam of my vehicle and courteous staff. The wait was reasonable and the facilities were comfortable. The quality of work was excellent and I felt like everything was done that needed to be done.
I definitely would recommend Thomasville Toyota. This makes the 5th purchase and totally satisfied. I appreciate Javares Knight taking the time listening and taking care of me. I appreciate everything he did meeting my needs. Javares Knight went over and beyond to help. Please congratulate him for providing the best customer service.
Mike Crenshaw and staff were the best! Made the car buying experience less stressful. They are super friendly and knowledgeable people that make you feel right at home. I appreciate all their help!
Excellent customer service. Derek made me feel like I was a priority and was very helpful. Will continue to use Thomasville toyota and refer people to the company.
Mr.Smith and Duncan took great care of my deal I would recommend them to anyone also . They have excellent customer service . I am very pleased!
This service center was excellent! Each time I brought my car in for service, the employees listened and followed my service requests. They were also nice and helpful. When I go back for future maintenance service, I can trust this service center to give me a similar experience every time. Nothing I can complain about.
We drove all the way from Athens GA to purchase our new vehicle. Justin was excellent. He walked us through the whole process over the phone. We highly recommend Thomasville Toyota.
Since buying my car almost all service work has been completed here. They work fast good price and check things out. I love it here
After checking online and comparing prices, my husband and I decided to go to Thomasville Toyota to possibly purchase a vehicle. We were met by a friendly salesman, Ryan Fletcher, who worked diligently with us in getting the vehicle we wanted. We are thankful for our ride. Thank you, Ryan, for all your help. Also, the dealership was very clean.
This is a top of the line service department. They always treat me well, and are very professional, courteous, and happy to assist. Service advisors are the best
Matt is a young motivated salesman that does whatever he can to satisfy the customer. I would recommend Thomasville Toyota to every run into. The deal was great from start till finish and in the end, I went home with a new Tundra.
I did not know what to expect on my first service visit to TT, but it proved to be a very easy, fast and friendly experience! Beau (Bo?) Jarrell was quick to assist me when I pulled in & was very informative as to where I needed to wait & amenities available to me, etc. I observed the shop through the windows in waiting area & was impressed by the speed & efficiency with which the technicians checked & serviced each vehicle. Very impressive operation! When my RAV4 was ready, Bo called my name & went over the Service Report ...
Great service and price. No haggle in and out of there. Which made it so much better. Donnie was friendly. Ren was easy to work with. I love my new car!!
On Saturday April 27th, I arrived and at the dealership for an oil change on my Toyota Prius, normally I like to speak with the service person that I'm familiar with, But Daniel was not available, so Mr. Cameron new service person in training assisted me, a little hesitant... I took a chance and what a great job, I was very pleased with the customer service that was provided...being a new service person, he ask maintenance questions about my car and also had done his background on all services that had been preformed and informed me what services ...
DJ done a great job helping me to find vehicle that I really liked . It was a great experience and he's a great sales person.
We were there for a while but it was expected since we werent sure we would be approved at all. Thomasville toyota didnt take no for an answer. We got approved and i am in my first new vehicle ever. Thank yall!!
Justin done great job, helping me to find a vehicle that fit the wants and needs I had. He fought to get me a fair price and good vehicle.
The customer service clerk explained in detail all that needed to be done and I felt like I was treated fairly. I left there feeling good and will continue to come back for service in this facility even though I live in Tallahassee.
Martin was knowledgable about the product. Friendly and went the extra mile- getting answers to any specific questions we had. Found the exact car we wanted and had it delivered quickly. We appreciate his thoroughness including continuing to follow-up after delivery. We would surely recommend him and the dealership
The service people are great but Daniel is awesome. He explains everything and really try's to get you in and out in a timely manner. Wonderful you g man
Great Service: All the staff from sales to sales manager to financial manager were attentive , promp, and easy to work with. I would definitely buy a vehicle at this dealership again
Kirby and jimmy were great dealing with us. Answered all of our questions and was very courteous. Worked with us to get us in our truck and within our budget.
As usual Kyle was very efficient at explaining the service needed and the cost. It actually was a little under what he quoted. The service was top notch
I have purchased many vehicles from Thomasville Toyota, new and used. Every time is a great experience. I will remain a loyal customer. Thanks to Donnie and Jimmy, great job!!!
A fast, fair deal that was conducted quickly and professionally. As an out of town buyer, I was able to contact the dealership by Internet, and start the process of buying my new car before making a long drive.
Loved Omar he friendly , caring , helpful and he made buying a new car a pleasant experience i appreciate the sales manager working with us to get a good deal on our car .John was very knowledgeable and got us out the door very quickly .We really enjoyed the dealership experience
The entire group of Service Advisors are just terrific. I have dealt with them all over the years and they can't be beat!!! All of the service staff are friendly and eager to make sure that you get the best service possible. My Tundra needed new tires because the tire that were on it were dry-rotted. Kyle checked for the best deal they had to offer and gave me what I considered to be a great price. They are thorough!
Working with Justin as my sales person and Ren was a great and painless experience. They put me in the perfect vehicle for my needs. Very respectful of my time and worked hard to make me feel happy with the purchase.
Everyone was really nice, professional and friendly but the changing of the four tires took about 3 hours which was a long time to wait.
My experience was very pleasant and professional. The service representative was courteous and thoughtful. I waited a little longer for my car but it was not a overkill. Thanks for your professionalism.
I was in for my passenger door handle, inside door. Parts department ordered the wrong one so I had to make two trips for the same problem, in which I did not have the time for.This was an inconvenience making two trips for the same problem.
This is the only dealership that wanted to help me purchase a care. I was treated with respect and was given a good deal on the purchase and trade.
First time at the dealership. Happy with the speed of the deal and if course the vehicle. Very happy and will show there again. Nice facilities!
Have purchased a couple of cars from this dealership and they are always courteous and eager to help. Their facility is clean and inviting, and they are not overly pushy to get you into a car you don't want or need.
I highly recommend this dealership. Internet folks on top of their game. The new management team worked the numbers for me as I requested and put me in the exact vehicle I was looking for! Overall great experience.
