Customer Testimonials
I just bought a 2026 Tacoma SR5 Double Cab from Thomasville Toyota and couldn't be happier with the experience! Justin Cannon helped me through the whole process and was fantastic — knowledgeable, patient, and never pushy. He got me a great deal below MSRP and made sure I understood all my options along the way. As an added bonus, they delivered the truck all the way from Thomasville, GA to me in Florida at no extra cost — incredible service! The whole team made buying a new vehicle easy and stress-free. If you're in the market for a Toyota, ask for ... Read More DealerRater - Jun 18, 2026
Brought our 2014 Corolla in that we purchased from Carvana to have issues corrected. They saw us 15 minutes after we called in to make an appointment, worked with Carvana’s warrranty company, and we had such a pleasant experience there! This is our first Toyota, but this dealership has certainly earned our business!
Bought my Tacoma with absolutely no hassle . Every service appointment was handled perfectly by Luke Till. Brad and his people are the absolute best in this South Georgia area!!
Ren Lee, the General Sales Manager, is dishonest. He lied about the monthly payments for a vehicle, and each time we spoke to him or his salesman Justin Cannon, the price changed three different times. I will never understand why adults lie. If you want to do business with someone who is honest, then don't choose Thomasville Toyota.
I had such an amazing experience at Thomasville Toyota! Omar and Terrell were absolutely wonderful to work with friendly, patient, and they made everything about buying my new 2025 Corolla so smooth and stress free.
What really stood out was how kind they were to my 9 year-old. They took the time to make her feel included and comfortable, which meant so much to me as a parent. It wasn’t just about selling a car, they truly cared about making the whole experience a positive one for our family.
From start to finish, the process was seamless..no pressure, just genuine ... Read More DealerRater - Aug 19, 2025
Made arrangements to purchase 4 tires from their online website, scheduled an appointment, arrived 20 minutes early for the appointment, asked if things were running close to on-time for my 11:00 appointment, the advisor indicated, YES. At 11:50, I asked the advisor if my car was nearing completion, he came back after about 5 minutes and told me my car was next in line to have tires mounted. I asked for my car back at this time and left. Folks were nice, but lied. Just tell the truth, and perhaps I would have understood and stayed. Communication is KEY to customer service anywhere....
Great place to take you car to get service quick and acurated the best around
Took wife's 4 runner in for a oil change only to find the car had been rumenge thu money & apple car changer had been stolen!
DJ Folsom is highly unlikely to remember me after 4 years but reaching out to DJ to say Thank You. You were great to work with. What a Super personality. Very personable likeable/down-to-earth. Great guy and jovial personality.
I purchase a Tacoma from Miami. It was the best experience ever. Richard help me over the phone. It was the fastest I ever purchase a car. He as more than any salesman. He spoke to me like a friend. He answered ever question and informed me of things l should know about the car. Again, he was a friend/salesman.
Amazing Customer service, Will Atkins is Wonderful and very helpful, we will definitely be back
I have never owned a Toyota before, but because of my experience at this dealership I am now a customer for life! My sales representative, Matt Cromer, was amazing! He was so knowledgeable about everything, and quickly made me feel comfortable without being pressured during the entire process. Thank you, Matt, and to everyone at Thomasville Toyota!
I've purchased several Toyota's from Thomasville the experience has always been seamless. If you're looking to purchase a vehicle see Justin Cannon. He knows what customer service is all about!
I wasn't contacted after submitting a request for a sales person to follow up with me.
Trendon Jones was excellent to work with during my search for a new vehicle. Very helpful, patient, and professional during the chip shortage era.
Evander Bender is a great people person. Works very well with customers. Customer service is always great at Toyota Thomasville
This from a retired Marine and extremely CYNICAL car dealership person... Without a doubt the purchase of my 2018 Ford Flex Ecoboost was the most pleasant, professional, courteous, seamless transaction I have ever experienced with a dealership. JK was incredible from start to finish. The car was delivered to Orange Park (Jacksonville) FL and one better shape than advertised. JK and the entire staff at Thomasville Toyota went over and above for me.
This was honestly the best experience I have ever had when purchasing a new car. I filled out an application online in the morning and was immediately contacted by Javares (JK) who made the entire process smooth. By the end of the day, via phone and text messages, we had completed the entire process and all that was left was for me to make the drive from Tallahassee to pick it up. When we arrived at the dealership, JK met us and turned us over to Justin C. who gave us a test drive we'll never forget, showing us ... Read More DealerRater - Oct 12, 2020
My wife purchased a vehicle from your dealership on 10/05/2020. Matt Cromer was our salesman. He was very professional and knowledgeable with excellent customer service skills. We will definitely recommend him to family, friends and anyone we know in search of a new vehicle. Thanks Calvin and Linda Wilson
Thank you so much evanda bend for being so nice you have great customer service and thank you for the books I love them. I
I purchased a used truck at Thomasville Toyota and during the test drive I brought up an issue I noticed it was checked out but recurred after the purchase this dealership was spot on getting the issue resolved Daniel in their serviced department worked with me and did a fantastic job with his customer service getting me a rental during the repair and working with me through the process. When I look for a car for my wife I will again look and see what this dealership will have to offer. Mr. Watkins
BEWARE!!! Especially women! I love my used car that I purchased but my experience did not go smoothly! After the deal was “done” I had to commute almost 2 hours round trip THREE times due to things not being complete. My third trip was a month later to pay a down payment. SURPRISE! A down payment that was not verbally agreed on nor in my price quotes but put in my contract. I instilled too much trust in these people. After paying the payment and later speaking to a manager, Wren, he assured me this was a mistake and that they ... Read More DealerRater - May 4, 2020
Do your homework. The truck I ultimately purchased was not a one owner or non damaged as advertised. Auto check don't tell the whole story.
The staff at Thomasville Toyota was very friendly... their professional experience helped me to choose the perfect car for my busy life. The 2019 Camry is sporty and efficient; the spaciousness is precisely what I needed for my grandchildren and grand doggies. I would recommend any new purchaser to Thomasville Toyota for a great buying experience.
Staff was very friendly and am very glad that I chose Thomasville Toyota. I definitely recommend it to anyone searching for there car. Cant wait to back for service.
Lyle June good for your dealership you are lucky to have a good representative and he is kind knowledgeable and prompt. I always ask for his help because he is sincere about serving the car
Friendly service personnel Slower than expected Satisfied so far Test driving tires for comfort Long wait Missed an oil change at Nissan dealership Will let service know about degree of satisfaction after test driving next few days
We drove to Thomasville to look at a used Toyota 4Runner and drove home in a brand new 2019 Highlander Limited! Thanks to Leroy who convinced me to go Luxury!
They do great work for a reasonable price. My service manager is extra special and the van driver has always been a jewel . I drive from tallahassee because these people "treat everyone right".
Very prompt and courteous people. No wait time for this service. Super people to work with I did not have to wait very long for my vehicle to be serviced
The entire Thomasville Toyota Staff goes above and beyond every single time we visit!! Their excellent customer service is what keeps us coming back time and time again!! We will never go anywhere else!! We have purchased our last 5 vehicles from them... we are definitely customers for life!!
Everyone I dealt with was friendly, especially Curtis, the guy who drives the shuttle van. He's a great guy and always upbeat. I only got an oil change and tire rotation, plus recall work on the computer system, so not much to say about the work done. Oh, and the coffee is really good 🙂 I would suggest having someone to answer the service department phone or return calls promptly. Overall, a good visit.
I couldn’t ask for a better environment, friendlier staff, or better customer service. They always do a great job whether it’s sales or service!
They are always professional during my visits! If I have an additional question, they accommodate me and get the answer if they don’t personally know it. Thank you for the experiences I’ve had over the past 5 years.
I was looking to purchase a used Hyundai Sonata. I found one here and at another dealership. The other place probably had the better deal but they were not communicating with me like Thomasville Toyota was. I felt this dealership cared more. But it appears that only lasted until the sale was final. I saw condensation in the driver side headlight and was told that would be replaced plus I would get a cabin air filter. After about 3 weeks and 4 phone calls I still have not got what was promised.
I also recently misplaced my cell phone, while looking for ... Read More DealerRater - May 29, 2019
Found the very best price on the new RAV4 I was looking for here! They were very easy to work with and helped me get the exact vehicle I wanted!
Justin did a great job with trying to make sure that I had what I wanted in the vehicle that I was looking to purchase.
My wife and I recently purchased a Toyota sienna from cars R us in Thomasville Georgia. We truly enjoyed our experience and we felt like we were treated with first class service. I will recommend to anyone I know looking for a vehicle to go see Nick Eaton at cars R us in Thomasville. treated with first class service. I will recommend to anyone I know looking for a vehicle to go see Nick eaten at cars R us in Thomasville.
I will be back in the future to purchase another car when the time comes. Extremely trustworthy company, that helps you get the best for what you want.
Matt Cromer did an exceptional job with my purchase of a new, for me, but used truck. It was a pleasant experience, went smoothly with my trade in and through to the financing department. Everyone was excellent and I would recommend them to anyone. Thanks for getting me my new ride.
I have been very pleased with the service at Thomasville Toyota. Everyone is so very friendly and willing to assist you. Derek Wade is awesome. He always go above and beyond to accommodate his customers. Thanks Derek for all you do!!!
The entire staff was very welcoming and accommodating. I have a newborn and they made sure my time was not wasted. I didn’t feel like the salesperson was trying to get one over me, in fact all salesman that I interacted with— went above and beyond to work with a quote that I felt most comfortable with. Truly, best experience I’ve ever had at a dealership.
If you’re looking for a new or used car you need to see Charlotte. She was so knowledgeable and helpful. No wonder my friends have purchased 6 Toyota’s from her. My best experience ever for a vehicle purchase. Thanks so much .
Best place to buy a vehicle. Great experience. Honestly the best deal I have ever been a part of. Definitely recommend because I’m coming back for future business. Made car buying easy.
Crowded day for servicing, but the Service Writer was helping me quickly. Total wait time was less than an hour. Upon completion, my vehicle was returned to me at the service bay drive through as I am on oxygen, no walking long distances. Much appreciated.
Derek Wade is one of those special Service Administrators that facilitate service right “on target” and with a gracious attitude. Special Thanks for what you do so well!
Kirby and team were very nice and helpful. He helped us to do what we thought was impossible but through God you all made it possible to get into a new car.
In general this dealership does a great job. I take my Avalon to Thomasville Toyota instead of Legacy Toyota in Tallahassee, FL (where I live). I went into the service department and they quickly diagnosed that the automatic transmission shifter was preventing the car from starting. Replacement went well, but while driving back home I saw that the front hood was not completely closed. I pulled over and closed the hood properly. Thankfully it did not fly up and come through the windshield! Also, they did not reattach the panel underneath the glove compartment. I attached it myself after watching ... Read More DealerRater - May 24, 2019
I bought a car - have had nothing but problems since I got it. Brought it back for service. I was told 3 different times by a guy named Austin that I would get a call back to update me on when it would be fixed. Never received a call back. Had to call salesman (Mike Crenshaw) to get an update. Car still is not fixed and now we are probably going to have to start looking for a new car and start the process all over again. Not happy.
It was a great experience and super friendly staff. I would definitely recommend this location to my abd friends. I love my car!! I only wish that pre owned came with some type of Toyota care.
I have started taking my new Toyota Highlander to Thomasville Toyota for service and have received only excellent customer experiences. Very professional and everyone seems to have great attitude. Don’t understand why my local dealer doesn’t even come close. Thomasville is about 15 minutes further away but well worth the extra few miles.
From the time we arrived it was a great experience...Donnie was a pleasure to work with. This the second purchase from thomasville Toyota it's been a pleasure each time!
We bought our vehicle and everything was handled professionally and with speed. Great job! Matt Cromer was great to work with and I would highly recommend him to anyone who is looking to buy a vehicle
Good ol South Georgia hospitality is what I always get every time I visit Thomasville Toyota. This was my fist experience with the sales department and it was awesome. The best experience I’ve ever had buying a car. I will never go anywhere else.
My wife started initial interest discussion of subject vehicle on Friday 17 May, we decided to purchase vehicle late Saturday morning 18 May and it was delivered early in the evening of 18 May, lightning fast service, kind of a blur actually. My decision to purchase was based on what I saw on Thomasville Toyota website and via phonecons only, it was a leap of faith buy so it really means a lot that it turned out like it did.
The Toyota Staff or Team I should say of D.J., J.K., Jimmy, B.B. and Lamar made the sales, finance and ... Read More DealerRater - May 20, 2019
Charlotte was great to deal with. She took her time to show me all the features on my new car. I would defiantly refer people to her. I don’t enjoy the process , but Charlotte made it enjoyable . I will buy my next car from her as well.
I highly recommend your dealership, My salesperson Matt was so helpful and the Sales Manager was so very patient. The dealership bent over backwards to help me get my vehicle. The F & I gentleman explained everything in detail and I had no problems understanding everything involved.
The sales team and mangers at Cars R Us are AWESOME and are very willing to help in any way they can/could... I would definitely be sending my friends and family there.....THANKS!!!!
We live in Tallahassee, so all of the service visits are planned in advance. We were informed early that we would have the leave the van so that a recall could be performed. A rental was provided and we easily complied, because we were treated with such courtesy and kindness it did not seem like a bother at all. I could not image going any where else, Derrick and everyone else are always great to us, we know we can trust them!
Wonderful service I would recommend thomasville toyota for all sales and service. Had an appointment and was on schedule did not have to wait long.
I have been coming to Thomasville Toyota for 17 years now and I would like to say all 17 years have been a pleasure. I have however kept the same service persons Clay and Kyle June but this is not to say some others did not treat me well. I would like to say that Daniel Harlan provided me with superior service, he was kind and listened to my concerns. I tell my friends and family to come here, some have brought cars and they all come back with the same experience saying they have enjoyed the service. Thank you Thomasville Toyota ... Read More DealerRater - May 18, 2019
A few years ago to me the service department was the best in Sout GA and FL. Now, I feel the customer service, mind you front line is average.
Wait time of two hours not good just to get oil change and tires rotated. I had appointment too. I could see if i just pulled in.for service.
The salesman, Kirby Horton, is the best. He is very professional & knowledgeable. He goes the extra steps to meet your expectations & to get you exactly what you want. Everyone was extremely nice.
Would absolutely buy another vehicle from here again. Very helpful and professional service. Fair prices and provided excellent value for my trade in. Thank you.
Awesome, very helpful and helped me with the car I was really looking for and even helped me with seting up bluetooth, radio and gps.
Went in to have my 1500 mile service. The guys were awesome and the setting area is very nice. I would highly recommend Thomasville Toyota.
No hassle and not a long wait time, in and out. Good service. I was please with the service, they were kind and consider and caring.
Every since I purchased my Rav 4 I have received good and courteous service and would recommend Thomasville Toyota to all my family and friends
I had a great experience at Thomasville Toyota! Thank you Kirby Horton for a hassle and stress free experience! I had no idea that buying are car could be that easy!
Martin at Thomasville Toyota was very helpful and friendly without being pushy! Great experience. I would definitely come back to Thomasville Toyota if I buy another vehicle.
Its my second vehicle that i have purchased from this dealership. Listened to what i wanted and found me the right vehicle. Would recommend this place for buying your next Toyota
Went in for recall service. Was very fast and friendly. Dropped me off to do personal errands, and then picked me up. Then when I got back they were done.
I purchased a great car but was taken aback by the adding on of $2,195 of "extras" that added to the dealers' profit but nothing to the value of my vehicle.
My car was diagnosed and repaired within 24 hours after it arrived at shop. This repair was handled with professionalism by the female service representative that took my initial phone call (sorry can't remember her name) and the diagnosis and repair overseen by Kyle June. My fuse puller was not in the fuse box when I got home, but Kyle June restored one to me when I returned the next day.
I brought in the car about 30 minutes early so I knew that I would have to wait awhile. I was at the dealership for over an hour, which was not too bad. Great service for oil change and tire rotation.
Intake was fast. Took a little over an hour for the work to be completed, but it was a busy day. Work seems to have been done properly,
It was a pleasant visit in a timely manner. Every one very friendly & professional. They showed me where coffee was located & gave an estimated time they would be complete & offered to take me some place if I needed to go.
This was by far the easiest and quickest service I have ever had with Toyota. I was in and out in roughly 45 minutes. Staff is great, Dylan Smith helped service my vehicle and was wonderful!
The customer service was great, no hassle, no problems, got the job done!! Could not have asked for a more pleasant experience! Will definitely be back in the future! Thanks
We live closer to Albany and purchased there. Service department doesn't. Thought we would give Thomasville a try and don't regret it. The lady who we scheduled with was SUPER! She is a great rep of your dealership and town. Gave us suggestions on where to eat and explore. When we arrived we were greated and told it normally takes two hours, now in Albany that means 4 or 5, here it was just one. We will definitely be back! Thanks for making it a great experience.
Staff was very courteous and my wait time was pretty reasonable. The waiting area was tidy and I enjoyed the complimentary coffee while I waited. Defiantly a pleasant experience for car maintenance.
Thorough exam of my vehicle and courteous staff. The wait was reasonable and the facilities were comfortable. The quality of work was excellent and I felt like everything was done that needed to be done.
I definitely would recommend Thomasville Toyota. This makes the 5th purchase and totally satisfied. I appreciate Javares Knight taking the time listening and taking care of me. I appreciate everything he did meeting my needs. Javares Knight went over and beyond to help. Please congratulate him for providing the best customer service.
Mike Crenshaw and staff were the best! Made the car buying experience less stressful. They are super friendly and knowledgeable people that make you feel right at home. I appreciate all their help!
Excellent customer service. Derek made me feel like I was a priority and was very helpful. Will continue to use Thomasville toyota and refer people to the company.
Mr.Smith and Duncan took great care of my deal I would recommend them to anyone also . They have excellent customer service . I am very pleased!
This service center was excellent! Each time I brought my car in for service, the employees listened and followed my service requests. They were also nice and helpful. When I go back for future maintenance service, I can trust this service center to give me a similar experience every time. Nothing I can complain about.
We drove all the way from Athens GA to purchase our new vehicle. Justin was excellent. He walked us through the whole process over the phone. We highly recommend Thomasville Toyota.
Since buying my car almost all service work has been completed here. They work fast good price and check things out. I love it here
After checking online and comparing prices, my husband and I decided to go to Thomasville Toyota to possibly purchase a vehicle. We were met by a friendly salesman, Ryan Fletcher, who worked diligently with us in getting the vehicle we wanted. We are thankful for our ride. Thank you, Ryan, for all your help. Also, the dealership was very clean.
This is a top of the line service department. They always treat me well, and are very professional, courteous, and happy to assist. Service advisors are the best
Matt is a young motivated salesman that does whatever he can to satisfy the customer. I would recommend Thomasville Toyota to every run into. The deal was great from start till finish and in the end, I went home with a new Tundra.
I did not know what to expect on my first service visit to TT, but it proved to be a very easy, fast and friendly experience! Beau (Bo?) Jarrell was quick to assist me when I pulled in & was very informative as to where I needed to wait & amenities available to me, etc. I observed the shop through the windows in waiting area & was impressed by the speed & efficiency with which the technicians checked & serviced each vehicle. Very impressive operation!
When my RAV4 was ready, Bo called my name & went over the Service Report ... Read More DealerRater - May 1, 2019
Great service and price. No haggle in and out of there. Which made it so much better. Donnie was friendly. Ren was easy to work with. I love my new car!!
On Saturday April 27th, I arrived and at the dealership for an oil change on my Toyota Prius, normally I like to speak with the service person that I'm familiar with, But Daniel was not available, so Mr. Cameron new service person in training assisted me, a little hesitant... I took a chance and what a great job, I was very pleased with the customer service that was provided...being a new service person, he ask maintenance questions about my car and also had done his background on all services that had been preformed and informed me what services ... Read More DealerRater - Apr 30, 2019
DJ done a great job helping me to find vehicle that I really liked . It was a great experience and he's a great sales person.
We were there for a while but it was expected since we werent sure we would be approved at all. Thomasville toyota didnt take no for an answer. We got approved and i am in my first new vehicle ever. Thank yall!!
Justin done great job, helping me to find a vehicle that fit the wants and needs I had. He fought to get me a fair price and good vehicle.
The customer service clerk explained in detail all that needed to be done and I felt like I was treated fairly. I left there feeling good and will continue to come back for service in this facility even though I live in Tallahassee.